Return Policy

RETURN & REFUND POLICY

Last updated: February 2026

This Return & Refund Policy applies to all purchases made from Prime Toys Hub (https://primetoyshub.com), operated by PRIME TOYS LLC, Kissimmee, Florida, USA.

By placing an order with us, you agree to this policy.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

Item must be unused and in original condition
Original packaging must be included
Item must not be damaged by the customer
Proof of purchase is required

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items are final sale and cannot be returned:

Limited edition collectibles
Rare collectible toys
Special release items
Clearance or final sale items
Opened or used items
Items damaged by misuse

Due to the nature of collectible products, packaging condition may vary slightly and is not considered a defect.

3. Return Process

To request a return, contact us first:

Email: support@primetoyshub.com
Include:

Order number
Reason for return
Photos (if item is damaged or incorrect)

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Once approved, return instructions will be provided.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

Item arrived damaged
Wrong item was sent

We recommend using a trackable shipping method.
We are not responsible for lost return packages.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

We will offer:

Replacement (if available)
Store credit
Refund

This will be handled at our discretion.

6. Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Processing time depends on your payment provider
Please allow several business days for completion

Shipping costs (if any) are non-refundable.

We reserve the right to refuse refunds if returned items do not meet our policy.

7. Exchanges

We do not guarantee exchanges due to limited collectible inventory.

If you want a different item, we recommend placing a new order after your return is approved.

8. Order Cancellations

Orders may be canceled before shipment.

Once shipped, orders cannot be canceled and must follow the return process.

9. Chargebacks & Abuse

We take fraud and policy abuse seriously.

Filing a chargeback without contacting us first may result in:

Permanent account ban
Refusal of future service
Evidence submitted to payment providers

We encourage customers to contact us to resolve any issue.

10. Contact Information

For return or refund requests:

PRIME TOYS LLC
Kissimmee, Florida, USA
Email: support@primetoyshub.com
WhatsApp: +1 223 378 0366
Phone: +1 720 990 5115

By purchasing from our website, you agree to this Return & Refund Policy.